• Clients must cancel out of a class at least 24-hours before the start of class in order to avoid a “late-cancellation fee” No exceptions!
* NO SHOWS are the same as not canceling 24-hours in advance.
• If you don’t show up for a scheduled class OR if you cancel inside the 24-hour time period before the start time of the class, you will be charged for the entire costs of the class PLUS a 5.00 “late-cancellation fee”. This charge will be billed to your credit card on file. If your credit card is declined, you will need to pay for cancellation fee before enrolling into another class.
Limited Members: will lose the class AND be charged a $5 “late-cancellation fee” unless they cancelled at least 24 hours in advance.
Unlimited Members will be charged a $5 per class “late-cancellation fee” if they do not attend a reserved class, unless they cancelled at least 24 hours in advance.
• All class cancellations must be done online or by email.
Email all cancellation requests to: firstname.lastname@example.org
Canceling within the 24-hour window is appreciated, but you will still be charged the Cancellation Fee.
Refund Policy: We do not offer refunds or class credits for missed classes/courses, although you may use your pass/payment for another class if you have notified The Pole Barn Studio by email or online within the allowed 24-hour time period prior to class starting.
*We will not hold a spot in class for anyone unless it has been pre-paid or if you are a member & a credit card is on file.
Thank you for understanding